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| Do we really listen?????? | | | Dr. Pinky Goswami | 2/21/2019 11:04:39 PM |
| How many of us can truly claim that we actually listen? Listening is one of the most important skills but it lack in most of us. It seems an easy skill to possess but it can be the most difficult one in reality. Listening is the ability to receive and interpret messages in the communication process as accurately as has been transmitted by the sender. This is one of the most important communication skills which need to be mastered. There are 4 types of listening skill, 1. Appreciative Listening, listening to enjoy and appreciate 2.Critical Listening, analysing what the speaker is saying and determine his/her agenda 3. Relationship Listening is empathetic listening which gives a therapeutic effect 4. Discriminative Listening, when one only looks for the hidden message.
In any relationship whether personal or professional, communicating is not so much about what one says but it's more about how the listeners hear. "I CAN HEAR", as we mostly claim in any conversation, is an extremely common phrase, but listening is different from hearing. Many times what we say and what we mean may not be aligned. It is vital to understand the difference between hearing and listening. Hearing involves sound waves which signal the brain to identify the noise. But listening is much more complex. Listening has 5 phases. The first phase is the Receiving phase, where an individual hears a message being sent by a speaker. The second phase is that of understanding. It is when a receiver tries to figure out the meaning of the message. The third phase is that of Remembering. This is the phase when a receiver, receives messages and puts it in his long term memory. Many times messages are forgotten because of the distractions that might have happened during the passing of the messages and sometimes one forgets because the receiver does not feel it is important to be remembered. The fourth phase is the Evaluating phase, when a listener judges the content of the message or the character of the speaker. The fifth phase is the Responding phase, which occurs when a listener provides verbal or non verbal feedback to the speaker or the message itself. There can be two types of feedback, formative and summative feedback. Formative is given during the process of communication and summative is after the conclusion of the conversation. Some measures to improve listening are by paying attention to what is spoken. Giving undivided attention and acknowledging the message and the speaker. Our body language should support our listening act. So the next time someone speaks to us, it's time to keep our mobile phone to a side. It's important to provide feedback during the conversation. It's important to note that it is not always correct to be judgemental. It is equally important to understand the message and its meaning as passed by the giver. Listening helps in developing patience and tolerance. Sometimes just listening can solve many issues and also make new openings. Everyone appreciates a good listener. Listening to people can be informative and also help us to know a person better. Attentive listening involves eye contact, nodding, having a good posture and mirroring the speakers' body language to show genuine interest. Thus Attention and Reflection can lead to success in active listening. Active listening will sustain relationship and will keep it positive and healthy. Listening is an art and can get better with practice. Keep your practice on, to master this art. Happy Listening!!! |
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