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| 2 Day workshop on Consumer Protection, Consumer Welfare held | | |  Early Times Report
Leh, Oct 6: IIPA, J& K Regional Branch in collaboration with Centre for Consumer Studies, IIPA New Delhi and Food Civil Supplies and Consumer Affairs Department, J&K organized Two Day Workshop on "Consumer Protection & Consumer Welfare" Leh (Ladakh).
The Programme was inaugurated by SargunShukla, IPS SSP, Leh. The workshop was attended by over 120 delegates from various departments including Department of FCS and CA, Police, Drugs & Food Control Organization, Legal Metrology, Education Department. This was the first workshop on consumer protection to be organized in Leh.
Shukla in her address emphasized on the fact that consumer protection is a topic which touches each one of us as consumer. However the problems of consumers are multiplying every day and new challenges are thrown on him. There are many dimensions of consumer rights and consumer awareness & education. We as consumers need to know about all these as well as appropriate legal and policy measures in place to protect us. The police department is involved in every aspect of citizen's life though it becomes very strenuous at times. We also have great potential to protect the rights of consumers. That's why we are participating in this workshop so we can be instrumental in protecting the consumers from unfair practices in the market.
Prof. Suresh Misra, Chair-Professor and Coordinator, CCS, Indian Institute of Public Administration, New Delhi in his introductory remarks said that globalization, liberalisationand new technological developments have given rise to consumerism. E-commerce is on a rise due to many advantages associated with it. But at the same time it has made the consumers more vulnerable. They face problems of fake products, defective products, misleading offer and schemes. At National Consumer Helpline we receive around 45,000 complaints monthly; 20 percent of these relate to e-commerce. Thus there is need for better protection mechanism in light of new problems which are cropping. The new Consumer Protection Bill, 2018 is having many new provisions to deal with these. Prof. Misra emphasized that only consumer education and awareness can empower the consumers.
In the two days there were a number of sessions on various issues of consumer protection. The expertswho spoke on day one included Prof Suresh Misra who provided an overview of the consumer protection scenario in India. Dr. SapnaChadah, Assistant Professor, CCS, IIPA. She traced the development of law and policy relating to consumer protection. Nisar Ahmed Wani, Director FCS & CA, Kashmir spoke on PDS- Expectations of Consumers elaborating the steps taken by department to ensure availability of essential commodities in the region. Vishal discussed the rights of the consumers in tourism sector, the problems faced by them and mechanism being evolved to ensure better services to consumers in the sector.
On day two four sessions related to the theme of the workshop were held. In session on "Consumer Education and Awareness" Prof Suresh Misra talked about standardization, quality marks, and various schemes and programmes of government to generate awareness among consumers. In the session on "Banking and Consumer" Shri Abdul Rashid, LDM, SBI, Leh spoke on issues related to Banking and Consumers. He highlighted the functioning of the Banking Ombudsman, how and when consumers can approach the ombudsman, and what reliefs are granted by the ombudsman. There were also sessions on "Medical Service and Consumers" by Dr.SapnaChadah, and "Drug Safety and Consumers" by Shri Bashir Ahmed, Drug Controller, Leh. |
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