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| DC Seeks quality, timely disposal of complaints | | | Early Times Report
REASI, Dec 4: Deputy Commissioner (DC) Reasi, Charandeep Singh today convened a meeting of officers to take stock of current status and position of public grievances that have been received by online grievance redressal portal. On the occasion, threadbare discussion was held on the subject and it was informed that a total of 701 online grievances pertaining to different departments were registered on JKIGRAMS among which 679 grievances have been addressed well within the stipulated time period while as the remaining are in process. After taking a detailed review, the DC stressed upon the concerned officers to ensure timely and prompt redressal of all the grievances lodged on the online portal. He asked the officers to check the grievance desk daily before leaving office. He also instructed the departments to nominate a nodal official in the office to deal with such grievances after equipping him/her with the technical skills and know-how of operating the portal for speedy disposal of grievances and also collecting relevant data pertaining to the complaint. The DC further said that performance appraisal of the officers shall be made on the basis of their swiftness in disposing complaints. He also said that district administration is working with utmost zeal, responsiveness, vibrancy, and dedication towards addressing the issues of people in hassle free manner for which all officers have to make more efforts. Further, the DC directed the concerned officers to ensure all the registered grievances reach their logical conclusion within the fixed time frame. |
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