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| JMC launches online web application, Toll Free Number 18001807207 | | |  Early Times Report
JAMMU, Oct 19: Commissioner, Jammu Municipal Corporation (JMC) Dr. Devansh Yadav, IAS Launches Revamped GIS & Digital door Numbering based Public Grievances & Feedback Management System, online web application for Municipal Men & Machinery booking and Toll Free Number 18001807207 for receiving public grievances. This enhanced system is designed to streamline the resolution of public complaints by incorporating cutting-edge GIS technology and a Digital Door Numbering system. This new approach will enable faster and more efficient service delivery to the citizens of Jammu.
This toll-free number and an online grievance portal also helps residents to report complaints related to Dengue and Chikungunya. This initiative aims to tackle the increasing cases of vector-borne diseases as well as submit requests for fogging and spraying in their areas, enabling quick response and effective control measures. By providing a dedicated platform for complaints, JMC seeks to enhance its disease prevention efforts through timely intervention such as fogging, spraying, and proper sanitation.
Furthermore, as part of JMC efforts and readiness for Swachh Survekshan 2024. This initiative allows residents to report issues such as waste collection, cleanliness, and overall sanitation in their areas. The goal is to ensure timely resolution of these grievances, contributing to the city's cleanliness and improving its ranking in the Swachh Survekshan survey. By facilitating easy access to sanitation services and addressing complaints efficiently, JMC aims to promote a cleaner environment and enhance public participation in maintaining hygiene standards.
By launching these platforms, JMC seeks to enhance public participation and ensure that the city performs well in the Swachh Survekshan 2024, which assesses the cleanliness of cities across India. This step also reinforces the broader goal of achieving a cleaner, healthier, and more sustainable environment under the Swachh Bharat Mission.
The revamped platform introduces the following key features:
1. GIS & DDN Based Public Grievance & Feedback Management System :
This innovative system uses Geographic Information System (GIS) technology combined with Digital Door Numbering to streamline the process of reporting and managing public grievances. Citizens can now easily report issues like sanitation, Illegal constructions, water supply, and road maintenance etc with their exact location being accurately mapped through the DDN system.
2. Toll-Free Public Grievance Helpline: A dedicated toll-free number (18001807207) has been introduced for offline mode, providing the public with a direct line to report grievances, which will be logged and tracked in real-time through the new system. Citizens can now call the toll-free number to register their complaints related to various municipal services.
3. Online Web Application for Booking Municipal Men & Machinery: A user-friendly online platform has been developed for booking JMC services such as:
o Garden Waste Collection
o Construction & Demolition (C&D) Waste Collection
o Water Tanker Services
o Septic Tank Clearance Machines
o JCB, Tippers, Auto etc.
Key Features of the Municipal Men & Machinery Booking System:
o Garden Waste Collection: Residents can book garden waste collection services to ensure the timely removal of organic waste from their properties, promoting a cleaner and greener city.
o C&D Waste Collection: Citizens involved in construction or renovation can now easily book services for the collection and disposal of construction and demolition waste, ensuring proper management of debris and minimizing environmental hazards.
o Water Tanker Services: The system provides an efficient way to request water tanker services for areas facing water shortages or in need of additional water supply.
o Septic Tank Clearance Machines: Residents can book septic tank clearance services, ensuring hygienic sanitation practices and the prevention of waste buildup.
Key benefits of the Online Booking System:
o Easy-to-navigate interface for booking municipal services.
o Transparent tracking of service requests.
o Quick and convenient scheduling options.
On the occasion Dr. Devansh Yadav, Commissioner, JMC said that the launch of this revamped grievance system marks a major milestone in our ongoing mission to improve service delivery and civic engagement. With GIS integration and Digital Door Numbering, we aim to provide more accurate, timely, and efficient solutions to our citizens' concerns. This new web application is designed to make the process of booking JMC services more efficient, allowing citizens to select the required services and schedule them with ease, from the comfort of their homes. The platform also provides real-time updates on the status of service requests.
This system will ensure that citizens can access essential services easily and with greater transparency. JMC is committed to improving the quality of life for the citizens of Jammu by embracing modern technology to provide faster, more reliable services. This revamped platform will enhance public engagement and improve service accountability, ultimately leading to a cleaner and more sustainable city. |
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