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| Centre asks Jammu and Kashmir Police to offer online help too | | |
Agencies
NEW DELHI, Sept 2: At a time when Jammu & Kashmir (J&K) is under a security blanket and internet services are snapped, the Centre has asked the J&K Police to start the process of setting up an online portal as well as a mobile phone application for receiving grievances from general public. The Public Grievance portal and mobile app, which many may see as a 'healing touch' after the clampdown post August 5 when Articles 370 and 35A were scrapped and J&K was divided into two Union Territories, will go live after the internet services are resumed in the region. J&K Police, on Saturday, invited bids from companies who can set up the portal and the app "in the shortest possible time." The bids will be opened later this month-end and the project is to be completed within 45 days of it being awarded. "It (the portal and app) could be live by year-end. Any person will be able to log on and lodge a complaint there. The entire system will provide the highest standards of authentication, encryption and feedback," a senior official in Delhi said. As per the brief to bidders, which has been accessed by ET, the J&K Police wants a provision for "authentication of the user (s) using the portal and the app so that false complaints or grievances are not registered". The App will be offered both in Android and IOS platforms and the system will provide the ability to the user to upload hard copies of the complaint and various types of media like images or videos associated with the grievance. The user will also receive and acknowledgment of the receipt of the grievance, a tracking identity number for checking the status of the complaint and SMS alerts on the disposal of the same. The user will be enabled to give online feedback in case of being unsatisfied with disposal of the grievance. |
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