Early Times Report
jammu, Dec 9: His being an engineer by qualification has given that extra edge to his dynamism in running Jammu and Kashmir affairs, as dynamic Lieutenant Governor, Manoj Sinha, has upgraded the technological advancements for the deliverance of good governance.
Within four months of having assumed the crucial charge, Sinha, a B Tech and M Tech from Banaras Hindu University, has introduced "foolproof technological advancements" for grievance redressal, something which holds key to good governance and also gives respite to the common people.
While the dynasts, who ruled Jammu and Kashmir for the last 70 years had kept the grievance redressal cell as a mere "symbolic exercise", Sinha has made it "foolproof to ensure respite."
Within two months of having taken over as the LG, Sinha inaugurated the hi-tech redressal system which keeps track of action taken on the public complaints.
"Before him(Sinha), redressal of complaints as filed by the people at the grievance cell would merely mean that the complaint has been forwarded to the concerned department, but whether or not any action was taken on that complaint to solve the issue was never tracked," explained a senior official in the Civil Secretariat.
Known as 'vikas purush' (leader involved in development), Sinha is a three-time Member Parliament, who held charge of the communication ministry as a minister of state in the past when the telecom industry was engaged in sale of spectrum.
Sinha has also been credited with overcoming the menace of call drop as the MOS for the communication ministry.
His niche for technology is now benefitting Jammu and Kashmir in particular.
Finding that the Grievance Cell was no better than a "symbolic office", Sinha ensured to make technologically vibrant.
On September 12, in a step towards making grievance redressal robust and efficient, the Lieutenant Governor launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).
The upgraded system "decentralises handling and redressal of public grievances by making district collectors and deputy commissioners the primary level of receiving, disposing and monitoring grievances."
"The hi-tech portal has been integrated downwards to the district level by mapping nearly 1,500 public offices in 20 districts of the Union Territories."
In yet another achievement, on December 7, 2020, Sinha inaugurated an e-Customer Care Service of the Kashmir Power Distribution Corporation Limited (KPDCL) to provide real-time enquiry and grievance redressal to power consumers in the Valley.
The new service allows customers to call and register their complaints regarding the power supply. The Customer Care Centre facilitated with modern technology works round the clock to receive complaints through various modes such as telephone.
As per the Lieutenant Governor: "With the functioning of the Customer Care Centre, the power supply grievances redressal mechanism has been institutionalised for handling power supply related complaints. Action taken reports will be generated to fix accountability and ensuring transparency." |
