 Early Times Report
JAMMU, Jan 27: Continuing J&K Government’s initiative to bring reforms in public grievance redressal mechanism making it more robust and responsive, Lieutenant Governor, Manoj Sinha today held the 4th run of LG’s Mulaqaat- Live Public Grievance Hearing here at Civil Secretariat.
During the two-hour long live interactive programme, the Lt Governor interacted with as many as 22 applicants, randomly selected from across the UT, through videoconferencing, and took firsthand appraisal of their issues and grievances.
Today’s interaction was the latest in the series of LG’s Mulaqaat programme under which, every month, the Lt Governor meets individuals from across the UT, listens to their issues/concerns for resolving them on the spot, thus making the grievance redressal mechanism robust, responsive and more efficient, besides monitoring the performance efficiency of online Grievance Redressal System JK-IGRAMS.
The interaction proved to be fruitful for some of the applicants as, with the intervention of Lt Governor, their issues got resolved on the spot, while timelines were set by the Lt Governor for redressal of the remaining issues being raised during the programme.
“Grievance redressal system has been institutionalized for prompt and speedy disposal of public grievances. UT Government is making the administrative system transparent, responsible and accountable to the people”, observed the Lt Governor
The Lt Governor said that the objective behind holding the one-on-one interaction with the public is to reform the service delivery structure of the governmental processes, making it more efficient and responsive.
While taking the feedback from the people on online Grievance Redressal System JK-IGRAM, the Lt Governor asked the officers to be more sensitive and responsive to the issues of the public and take requisite measures to minimize the difficulties of common people.
The Lt Governor also assessed the implementation of directions passed during the previous interactions.
Earlier, Secretary, Public Grievances, Simrandeep Singh briefed the Lt Governor on the status of grievances and measures taken to improve the efficiency of the grievance redressal system.
BVR Subrahmanyam, Chief Secretary; Atal Dulloo, Financial Commissioner, Health and Medical Education Department; Nitishwar Kumar, Principal Secretary to the Lt Governor; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, HoDs, and other senior officers also remained present during the interaction, in person and through virtual mode. |
