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| Court directs Bharti Airtel to compensate scribe for causing inconvenience | | | Early Times Report
Jammu, May 20: In a landmark judgment passed here for the first time in the Indian history against a telecom service provider, the District Consumer Forum Jammu has directed Bharti Airtel to compensate a Jammu based scribe for causing harassment, mental agony and inconvenience.
According to the order passed by Shahzad Azeem District and Sessions Judge who is the President of the Forum and Veena Julmaria, Advocate as member of the Forum, Bharti Airtel has been directed to compensate its consumer for unfair trade practice.
After hearing the facts put forth by Advocate Vishal Kapur, the Court observed that although complainant prays for compensation for harassment and inconvenience meted out to him and his friends to the extent of consolidated sum. It is a matter of common understanding that if one would started spreading news regarding nonpayment of dues amongst friends and employer of a person, it would definitely bring embarrassing position for that person. Therefore, complainant would be definitely entitled to compensation under the head harassment, mental agony and inconvenience.
Therefore in view of the aforesaid discussion and after perusing the record of the case, complainant is accordingly allowed and Ops are ordered to pay Rs 20,000/- as compensation for causing mental agony and harassment. Sum of Rs 5000/- quantified towards litigation charges.
According to the petition filed before the President District Consumer Forum Jammu by one Bharat Bhushan, an accredited journalist through Advocate Vishal Kapur alleged that as he could not pay the meager bill of amount Rs 819 against his post paid number 9797637828 due to his ill health the service provider i.e., Bharti Airtel in violation of all norms made calls to some of his friends and his employer informing them about his overdue bill.
The complainant was shocked to hear this from his friends. Complainant's reputation was shattered before his friends as they were told different things like, "what type of person is he, who could not even afford to pay a telephone bill of meager amount", "what kind of friends do you have who do not even pay their telephone bills" etc. Stating the method of recovery as illegal and facing humiliation before the friends by Bharti Airtel, the compliant has filed a defamation of Rs 5 Lakh against the company.
Advocate Vishal Kapur convinced the Court that the method adopted by the service provider has caused harassment, mental agony and disrepute to his client by way of "proxy stalking" It is illegal to call customers on numbers other than provided by them for the purpose which was later banned by the Supreme Court of India. |
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