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Customer Service JK Bank's Top Priority: Mushtaq Ahmad 5/16/2016 11:14:23 PM Early Times Report SRINAGAR, May 16: J&K Bank is eyeing a credit growth of around 20% in the J&K state with special focus on agriculture, trade and services sectors. Besides, the Bank plans to lay special emphasis on customer service by devising a state-of-the-art monitoring system for redressing customer grievances.This was stated by Mushtaq Ahmad, Chairman & CEO, J&K Bank at the Bank's Annual Zonal Review meet held here at SKICC on Monday. The meeting was attended by Executive Presidents, Senior Presidents, Zonal Heads from across country and heads of various departments at Corporate Headquarters level, a company statement said this evening. Notably, J&K Bank is the major credit player in the J&K State with a contribution of over 63% amounting to over Rs 26000 Cr to the total loan book of all banks operating here. The branch network of the bank stands at over 740 branches in the state and the strength of ATM network is 929 in the state. Emphasizing that Bank would continue to carry the legacy of growth, Chairman said, "We have a history of moving ahead with great pace despite all odds like economic downturn, from 2005 earthquake to September 2014 floods." "I believe we need to aggressively pursue our business goals and in that direction we should achieve credit growth of around 20% in J&K State with special emphasis on agriculture through KCC, SHGs, and trade and services sectors." Attaching prime importance to customer satisfaction, Chairman urged the Zonal Heads to make themselves accessible to the customers to give personal touch to customer service. Describing Zonal Heads as ambassadors of the Bank, the Chairman counselled them to understand their roles and realize their responsibilities to ensure J&K Bank continues to retain the emotional equity of the people of the state. "Mobile banking, e-banking, PoS machines and other digital platforms are the contemporary game changers and if we want to excel we got to exploit them to their full potential," he said.   Share This News with Your Friends on Social Network     Comment on this Story

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