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| Violating customer rights, BSNL decides to withdraw ‘customer owned modem’ | | | Akshay Azad
Early Times Report
Jammu, May 8: The Consumer Affairs and Public Distribution (CAPD) department has decided to initiate action against Bharat Sanchar Nigam Limited (BSNL) for their decision to withdraw, “Customer Owned Modem”, which was a violation of customer rights, but former has so far failed to initiate any action against major issues with latter, including frequent call drops and poor connectivity.
According to the recent communication forwarded by Director CAPD to Chief General Manger BSNL Jammu, it has been maintained that the circular issued vide no. R&C-CFA no. 67/15-16 dated 13/8/2015, wherein it was decided by BSNL to withdraw “Customer owned modem”, option under DSL Boardband Services for the new broadband customers in all the circles with effect from 1/9/2015.
“The Act of BSNL is clearly attracting the restrictive trade practice. It is well settled proposition that the customers cannot be allured/fleeced/ compelled on one or the other pretexts to avail goods or services without their free will. Strictly speaking it is violation of the rights of the consumer to have access to variety of goods or services of his own choice as provided under J&K Consumer Protection Act 1987, which has been enacted to promote and protect the rights and interests of consumers and to provide them speedy redressal of their grievances”, it reads.
The CAPD director office has asked the BSNL General Manger to reply the notice within fifteen days, otherwise they would be constrained to institute legal proceedings against BSNL under various provisions of law in competent court.
Though the CAPD has decided to initiate action against BSNL for the abovementioned issue but it has neglected the most serious issue with BSNL. “Despite the fact that in the same notification, it is written that CAPD has received a number of complaints against frequent call drops and poor connectivity but it has failed to initiate any action against BSNL on such issues”, Joginder Singh of Gadigarh said.
He further said that the network played hide and seek in the area and despite repeated complaints nothing has been done by BSNL. “The recent action of CAPD is just only a formality and nothing will happen. Is the frequent call drop rates and poor connectivity is not the violation of customer rights, if yes then why not any action has been initiated so far”, he said.
Singh further said that call drop and poor connectivity was a major issue with the BSNL but same has been deliberately put under carpet and none of government department was willing to take action, despite having ample evidences and complaints.
CAPD dir G.S chib said that they have already issued a notification regarding call drop and poor connectivity. A timeframe of fifteen days has been given to them for reply after which action will be taken while GM BSNL, Gotam Lal didn’t pick up this phone for comments.
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